Privacy Policy

1. Who we are

This privacy policy explains how Hubline Digital Media Ltd ("we", "us", "our") collects and uses personal data through this corporate website. We are the data controller for the personal data described in this policy.

Company number: 17418738. Registered office: 128 City Road, London EC1V 2NX, United Kingdom. You can contact us about this policy at admin@hublinedigital.co.uk.

This policy covers this corporate website only. The platforms we operate, such as MassageHub.uk, have their own privacy policies covering the data processed on those services.

2. Data we collect

We collect a limited amount of personal data through this website:

• Contact form enquiries — your name, company name (if provided), email address, the enquiry type you select, and the subject and content of your message.
• Direct correspondence — information you include if you email us or otherwise contact us about a business enquiry.
• Technical data and server logs — our hosting infrastructure automatically records limited technical information such as IP address, browser type, the pages requested, timestamps and error information. This is standard for operating and securing any website.

We do not currently use analytics tools on this website. If we introduce analytics in future, we will use a privacy-respecting configuration or obtain consent where required, and we will update this policy and our Cookie Policy accordingly.

3. How we use your data and our lawful bases

We use the data described above for the following purposes:

• Responding to enquiries — we use contact form and email data to answer your enquiry and manage any resulting business relationship. Lawful basis: our legitimate interests in operating our business and communicating with people who contact us; where an enquiry relates to entering a contract, taking steps at your request prior to a contract.
• Website security and operation — we use technical data and server logs to keep the website secure, diagnose problems and prevent abuse (for example, rate limiting and spam protection on the contact form). Lawful basis: our legitimate interests in running a secure, reliable website.
• Compliance — we may use enquiry records to respond to lawful requests from regulators, banks or payment providers, and to meet our legal obligations. Lawful basis: legal obligation and legitimate interests.

4. How long we keep your data

We keep contact form enquiries and related correspondence for as long as necessary to handle the enquiry and any follow-up, and thereafter for a reasonable period (normally no more than 24 months) in case of related queries, unless a longer period is required for legal or compliance reasons.

Server logs are retained for short rolling periods determined by our hosting provider's standard configuration and are then deleted or anonymised.

5. Who we share your data with

We do not sell personal data. We share it only with service providers who help us run this website and handle enquiries, acting as our data processors:

• Hosting infrastructure — this website is hosted on cloud infrastructure (for example, Vercel), which processes technical data and server logs on our behalf.
• Email delivery — if you submit the contact form, your enquiry is delivered to us via a transactional email provider (for example, Resend, Postmark or SendGrid, depending on our current configuration).

These providers process data under contracts that require them to protect it and use it only on our instructions. We may also disclose data where required by law.

6. International transfers

Some of our service providers may process data outside the United Kingdom, including in the United States. Where that happens, we rely on appropriate safeguards such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or an adequacy decision (including the UK–US Data Bridge, where the provider is certified).

7. Your rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have rights over your personal data, including the right to:

• access a copy of the personal data we hold about you;
• ask us to correct inaccurate data;
• ask us to delete your data in certain circumstances;
• object to, or ask us to restrict, certain processing;
• data portability in certain circumstances.

To exercise any of these rights, contact us at admin@hublinedigital.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we handle your data.

8. Cookies

This website does not set non-essential cookies. For details, see our Cookie Policy.

9. Changes to this policy

We may update this policy from time to time, for example if we change service providers or introduce new features. The latest version will always be published on this page with an updated date.

10. Contact

Questions about this policy or our handling of personal data can be sent to admin@hublinedigital.co.uk, or by post to Hubline Digital Media Ltd, 128 City Road, London EC1V 2NX, United Kingdom.